What is AMCC? 

ARABICSS Managed Call Center
(AMCC) is a SaaS model solution «Cloud Call Center» was developed for different businesses to enhance their growth level, increase their revenues and decrease their operational costs. 

AMCC provides various functionalities that help fully control your business call center and operate anytime, anywhere. We help you provide an exceptional customer service experience to your clients through AMCC different functionalities described in this presentation 

HOW DOES AMCC IMPORVE YOUR BUSINESS? 

 Increase your business revenue AMCC Helps you increase inbound calls revenue stream through maximizing benefits of each call your business gets

Decrease business Operational costs AMCC plays massive role in decreasing monthly & annual operational costs of your business call center 

 Higher Customer Retention Rate Increasing customer retention rates and life-time value of customers are enhanced greatly through AMCC 

 AMCC TOP FEATURES :

Unified Number Feature
One big issue for multiple branches businesses such as restaurants, clinics, pharmacies.. is having too many numbers for their branches. AMCC joints all your numbers into 1 number to maximize your customer’s ease of experience.  

Variable Waiting Features:
Another big issue for any business receiving too many calls are handling customer waiting times. AMCC is providing multiple tools to handle your customer waiting time such as recorded messages, music, voice mails, new offers...etc  

Professional Insightful Dashboards:
Begin increasing your business revenues through data analysis of your day-to-day insights. Fortunately, AAMC provides very powerful dashboards and reports to be aware of each part of
your business call center via:

Details of all calls
Duration, Date, Employee assigned for each call
Waiting and pause times for all calls
Listen to and download any call |
Call reports for employees. 

For more information please view the attached PDF