Return Policy

Return Policy :

Under certain conditions; and in accordance with the Egyptian Consumer Protection law: item(s) received from Dentacarts.com can be returned within 7 days from delivery date in case you changed your mind, or within 14 days if defective, wrong, not matching the description on website or missing parts.

- You have 14 days to make a refund request after your order has been delivered.

NOTE: You have 14 days from the day you received your purchase to notify us that you wish to return an item, during the first week of which you can submit the request to return an item or more online, while after you can only submit it by calling Customer Service.

We do not accept returns past 14 days of delivery. If you face this situation, we advise you to contact the manufacturer if the product has a warranty.

- If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along including any shipping fees applied.

- If your Item is found to be counterfeit, you will receive a full refund along including any shipping fees applied.

Requirement for a valid return:

- Proof of purchase (order number, invoice, etc).
- Reason for return has to be valid, and return acceptance conditions met (check Table 1 ).
Should there be any item damaged during transportation, please contact our customer service within 24 hours for claim purposes. Remember to send back all items including the free promotional items that came with the purchase. If forgotten, the return will not be accepted.
Table (1) Conditions and reasons to return an item:

Reasons for return

YOUR RETURN MUST BE:

New condition

Sealed condition

Complete (free gifts, accessories, original packaging)

Not damaged

Tags & labels attached

Delivery ­ Wrong Product

Product seal should not be broken EXCEPT for packages which don’t state product information on the outside

Quality ­ Damaged Product

x

x

x

Quality ­ Defective

x

x

Quality ­ Product Condition

Delivery – Parts/products Missing

x

x

Once your product is retrieved, we will perform a quality check.
If the returned product passes the quality check, we will refund you according to your requested refund method. This will happen within a maximum of 15 days start after 72 hours from the day that shipping company received the product from ypur side.
Note: If the quality check is unsuccessful, the return request will be rejected, and your product will be sent back to you. Customer Service will contact to arrange sending it back to you.

Return shipment & shipment fees:

Our customer support team will arrange a pick-up at your convenience within 3 days after you submit the return request.
Note that: for pick-up, we will make 2 scheduled attempts in two different days. However, after 2 unsuccessful pick-up attempts, Buyer will Pay the Return Shipment Fees and should return the Item from his side.

Tracking the status of the return product:

You can track return status using the tracking number which can be obtained from the Customer Service, or via Check Status option under My Orders page.

Shipping fees for returned Items:

1) Return item due to Seller's Fault (Item is not as described – item defective ... etc.)

i. If the buyer claimed Within the 14 Days of the date of delivery

- The company pays the Delivery Shipment Fees

- The company Pays the Return Shipment Fees

ii. If the buyer claimed after the 14 Days of the date of delivery (* Only if returned approved from Dentacarts and the vendor)

- The company pays the Delivery Shipment Fees

- The company pays the Return Shipment Fees

2) Return item due to Buyer's Fault (* Item in the original state & condition when purchased and received.)

i. If the buyer claimed within the 14 Days of the date of delivery.

- Buyer pays the Delivery Shipment Fees

- Buyer Pays the Return Shipment Fees

ii. If the buyer claimed after the 14 Days of the date of delivery (* Only if returned approved from Dentacarts and the vendor)

- Buyer pays the Delivery Shipment Fees

- Buyer Pays the Return Shipment Fees